ABOUT RAWRITI
1. What is Rawriti?
Rawriti is a contemporary women's fashion brand creating everyday ethnic wear for the modern generation. Rooted in Rajasthan's rich textile heritage, we bring together timeless craftsmanship, breathable fabrics, and effortless silhouettes made for modern Indian women.
2. Where is Rawriti based?
Rawriti is proudly based in Jaipur, Rajasthan—the home of iconic Sanganeri block prints and skilled craftsmanship. We design our collections in Jaipur and ship across India.
3. What does the name 'Rawriti' mean?
The name Rawriti reflects our belief in staying rooted while embracing the present. It represents authentic Indian craftsmanship, thoughtfully reimagined into modern styles you'll reach for every day.
PRODUCTS & CRAFTMANSHIP
4. Are Rawriti products handmade?
Many of our garments are crafted using traditional techniques such as Sanganeri block printing and detailed hand-finishing. Since these processes involve skilled craftsmanship, slight variations are natural and make every piece unique.
5. Do you work with local artisans?
Yes. We work closely with experienced artisans and manufacturing partners in Rajasthan to preserve traditional craftsmanship while creating styles that fit today's lifestyle.
6. Why might my garment look slightly different from the photos?
Small differences in print placement, color, or handcrafted details are a natural result of traditional production techniques. These subtle variations are not defects—they're what make every Rawriti piece one of a kind.
7. How should I care for my Rawriti garments?
To keep your garment looking its best, please follow the wash care instructions provided on the product page and the garment label. For most styles, we recommend a gentle hand wash in cold water or dry cleaning. Avoid harsh detergents, bleach, and prolonged exposure to direct sunlight while drying.
SIZING & FITTING
8. How do I choose the right size?
You can find a detailed size chart on every product page. If you're between sizes or need help finding your best fit, feel free to reach out to our support team—we'll be happy to assist.
9. Do you offer custom sizing?
At the moment, we don't offer custom sizing. We're always looking to expand our sizing options, so stay tuned for future updates.
10. How do Rawriti kurtis fit?
Our kurtis are designed for all-day comfort with flattering, easy-to-wear silhouettes. Fit details for each style, including the model's size and measurements, are available on the product page to help you choose the right size.
Orders & Payments
11. What payment methods do you accept?
We accept a range of secure payment options, including UPI, debit cards, credit cards, net banking, wallets, and Partial Cash on Delivery (where available). All available payment methods will be displayed during checkout.
12. Can I modify or cancel my order after placing it?
We begin processing orders as quickly as possible to ensure timely dispatch. Once an order is confirmed, modifications or cancellations may not be possible. If you've made a mistake, please contact us immediately—we'll do our best to help if your order hasn't been processed yet.
13. Can I change my shipping address after placing an order?
If your order hasn't been packed or shipped yet, we may be able to update your shipping address. Get in touch with our support team as soon as possible, and we'll check if the change can be made.
14. I haven't received my order confirmation. What should I do?
First, check your spam, junk, or promotions folder. If you still can't find the confirmation email or WhatsApp message, please contact us with your payment details or transaction ID, and we'll verify your order for you.
15. How do I use my store credit?
If you're eligible for store credit, you'll receive a unique coupon code via email. Simply enter the code during checkout to redeem your credit. Store credit cannot be redeemed for cash and is subject to its validity period, if applicable.
Shipping & Delivery
16. When will my order be shipped?
Orders are typically processed within 1–3 business days. Once your order isdispatched, you'll receive a tracking link via email and WhatsApp.
17. How long will delivery take?
Delivery usually takes 7–15 business days, depending on your location and PIN code. Delivery timelines may vary during sales, festive seasons, or due to unforeseen logistics delays.
18. How can I track my order?
As soon as your order is shipped, we'll send you a tracking link via email and WhatsApp so you can follow your package every step of the way.
19. Do you deliver across India?
Yes! We ship to most serviceable PIN codes across India.
20.My order is delayed. What should I do?
Sometimes tracking updates can take 24–48 hours after dispatch. If your order is taking longer than expected, please contact our support team—we'll be happy to help.
What happens if my order is returned due to an incorrect address or failed delivery?
If an order is returned to us because of an incorrect address, multiple failed delivery attempts, or refusal to accept the package, we'll contact you to arrange re-delivery. Additional shipping charges may apply.